Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, we will happily provide a refund under the following conditions:
- Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
- Merchandise must be in saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
- Sorry - we do not accept returns or exchanges on sale items or any item sold at a reduced price. - Swimwear returns must be in an undamaged, unworn condition with all labels & product swing tags attached. All swimwear must be tried on over underwear, without removing the protective adhesive strip. In the interests of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.
- If you believe you have received an faulty item, please send imagery of the item, order number and contact details to firstname.lastname@example.org. We will then assess the situation and work out the best solution.
If at any stage People Like Us assess the return as unsuccessful the item will be returned to the customer. . This policy does not affect your statutory rights.
Online Returns and Refund Process:
1. Contact us via email to let us know what you would like to return.
2. Fill out your returns form you received with your online order. Please note that if the returns form is not correctly filled out, your return can take longer to be processed.
3. Ensure the garment is in original condition, unworn and tags attached.
4. Package up your item securely and send back within 14 days of dispatch using a traceable service. International orders needs to be returned to within 21 days of dispatch.
Items are to be sent back to People Like Us at the cost of the customer. You can also return your item to our Orakei Bay store. Any returns processed via the store can only be issued with an exchange or credit note. Items returned to the store cannot be refunded.
Processing a refund:
Please allow up to 7 working days upon us receiving your parcel to complete the process of your return. We recommend you send your item back using a traceable service so you know when we’ve received it. Your can always contact us to double check. Unfortunately People Like Us cannot be held responsible for parcels without tracking that have not been received back.
People Like Us can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.
Please note if you made your purchase via Afterpay or Laybuy these companies will process the refund so it may take longer than 7 days.
Any items purchased in store, are able to be returned within 7 days following purchase and must have all original tags and be in brand new, unworn condition. For those purchases, we provide a store credit or an exchange (up to the same value) only. We do no refund those items because you have been in to the store to view and were able try the item.