If you are not happy with your order for any reason following receipt, you are able to return your order to us and either receive a credit for the purchase price of your returned goods or otherwise exchange the goods for an alternative subject to compliance with these terms and conditions.

Sale items cannot be returned or credited so please choose carefully.

 

In store returns and exchanges

Purchasers may be returned to any of our stores .

You can exchange for any item(s) provided that the Item(s) must:

  • be accompanied by the relevant sales receipt and paperwork;
  • be undamaged, in saleable condition with swing tags attached and any hygiene stickers in place; and
  • be returned within 7 days of purchase.

Returns and exchanges by courier

You can exchange any item(s) but post or courier by emailing us first at customerservice@peoplelikeusactive.co.nz to let us know about the item(s) you intend to return.  You will then need to make a second purchase through the Website as we do not hold items for exchange.  You will then need to ensure that any returned item(s) is:

  • accompanied by the relevant sales receipt and paperwork;
  • undamaged, in saleable condition with swing tags attached and any hygiene stickers in place;
  • returned within 7 days of purchase; and
  • is returned to People Like Us, Orakei Bay Village, 228 Orakei Road, Auckland, New Zealand.

All cost of returns are at your own expense except where your item is faulty in which case we will refund the reasonable costs of postage to you.

You are responsible for ensuring the safe delivery of item(s) to us  and we are not liable for the loss of an item being returned to us.  As a result, we recommend that you return the relevant item(s) only by a traceable method such as courier or trackable mail and retain the shipping details/tracking number of your item.

You acknowledge that the products require special maintenance in accordance with any care instructions displaying on the product.  We will not be liable for any damage caused by any failure by you to maintain the product properly as directed.

We reserve the right to decline any return where we consider the returned item(s) does/do not comply with these terms and conditions or you have otherwise not complied with these terms and conditions.